OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
114 ratings and 74 comments received in the last 90 days.
28 September 2023
Very friendly, professional service. . Andrew couldn't do enough to ensure that I was comfortable and happy with the experience. He, Darren and Tim reinforced that I could phone at any time if any questions or concerns.
12 September 2023
Andrew Richards answered all my questions , particularly the ones about the finance side and double checked some I was unsure about. He is also available for contact if I need any more help.
08 September 2023
The best and most helpful team I could ever meet.
05 September 2023
Terrific. Andrew kept us fully informed during the whole process. In fact all the team are first rate, it's a pleasure to visit.
05 September 2023
Kelly kept me fully informed during the process, kept me updated on the build and any delays. She asked me what day and time I would like to collect and the pick up was made to feel exciting and special. A very enjoyable experience
08 August 2023
The sales person, Kelly Horn, Is an example to the trade as to how to deal with customers. Kelly was informative and had a good knowledge of the products.
07 August 2023
Kelly who deals with motability who very knowledgeable and helpful with our needs.
07 August 2023
Everything explained clearly and nothing too much trouble.
23 July 2023
Both Jamie and Kelly were very friendly and personable, easy to talk to, informative, knowledgeable, efficient
09 October 2023
I'd booked a courtesy car.. service tried to talk me out of it and go into town instead!
09 October 2023
Your guy Terry Edwards is amazing, he is efficient, calm, reassuring and extremely knowledgeable. Thanks Terry, too class service as always
04 October 2023
Again no faults to mention ????????????????
04 October 2023
Efficient
04 October 2023
Was only told Mini was really for collection very late on in the day, not giving me sufficient time to travel back by public transport. Would have been useful to have a progress checker to be able to make an informed decision to set out earlier
04 October 2023
Everything went smoothly
03 October 2023
Was informed that the service included a car wash and valet... wasn't the the quality that I was expecting ..poor and not done well:(
03 October 2023
The care and attention paid to my vehicle.
02 October 2023
Work was carried out fully on the day
02 October 2023
Quick & efficient service
04 October 2023
We were treated well from start to finish.Alex even picked us up at the train station and drove us to the garage.