OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
68 ratings and 30 comments received in the last 90 days.
03 July 2024
Having vowed NEVER to buy a car from HJ again after an extremely unpleasant and negative incident, walked in on a Sunday afternoon to look at colours (so I could order one from Bristol) and ended up buying two vehicles!!
20 June 2024
The car was ordered and delivered efficiently and I was constantly kept up to date via phone and emails with all that was going on which was very reassuring.
07 June 2024
Always great picking up a new car
14 May 2024
Kelly was superb with the communication and the explanation of different functions on the new style countryman. Also very obliging on the pick up time with the time that she spent with us.
30 April 2024
Kelly kept us updated at all times.
15 July 2024
first service found tyre damage and wear.
12 July 2024
It worked very well
08 July 2024
Terry is always easy to deal with. Costs are explained and they are flexible around our needs.
01 July 2024
As above. Terry makes the difference regarding customer service
29 June 2024
As previous statement.
23 June 2024
Fantastic job.
18 June 2024
Welcoming team in service. Great manager in Terry Edwards - always really helpful and obliging. Work carried out to a high standard. Car returned clean and ready to go.
17 June 2024
The staff are always so helpful
16 June 2024
Very prompt. Everything completed in time
16 June 2024
Excellent
07 July 2024
Kelly Horn at Mini, Halliwell Jones, Llandudno Junction was just great. Nothing too much trouble & kept me updated from first contact to collecting my Mini.