OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
99 ratings and 65 comments received in the last 90 days.
03 May 2025
As above
01 May 2025
I felt welcomed from the outset. Kelly was very patient and knowledgeable. She took time to find out what my needs were and ensure they were met 100%. I never felt pushed or rushed to make a decision
04 April 2025
See above.
01 April 2025
No issues from initial appointment to collection of our new Mini.
31 March 2025
High level of personal attention
29 March 2025
Clear helpful explanations of the new technology
29 March 2025
Very pleased I was given lots of help and advice and Andrew was very patient going through the mini profile system so that I understood how to use it
28 March 2025
Great staff. Saw to our every need. Competent and confident. Made me feel good.
23 March 2025
Lewis was friendly, professional and extremely helpful, kept me informed by email about delivery etc.When i picked up the car he explained everything, retained my personal number,connected my phone etc these make Mini experience extra special.
08 June 2025
Video feedback of health check
07 June 2025
I did have to pay something even though the car was still under warranty. Also the booking system is country wide instead of talking to someone actually at the local Halliwell Jones
05 June 2025
Booking in was very easy and everything was arranged to suit my convenience- the staff were knowledgable, friendly and efficient
04 June 2025
Thank you to Terry and John for saving me from a very long and tedious wait (see previous response). I was very grateful for their help and look forward to booking future services, etc. with Halliwell Jones in the future.
04 June 2025
Great customer service from start to finish.
02 June 2025
It was easy to book in, the job was done properly, the cost was not exorbitant
30 May 2025
As above
30 May 2025
See Above
26 May 2025
The best garage experience you will get ??
25 May 2025
Prompt attention
07 June 2025
As above