About Your Local MINI Retailer | Halliwell Jones North Wales

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

99 ratings and 78 comments received in the last 90 days.

31 May 2026

The guy I dealt with was knowledgeable and informative. Helpful and patient.

30 May 2026

Excellent customer service at all times

15 May 2026

First class service - as always

09 May 2026

Everything went well with the purchase , the staff were extremely helpful and explained everything to us about the car and the PCP payment. All the staff were extremely helpful and would like to thank Apryl and Lee the manager for all their help .

08 May 2026

Every aspect of the purchase was made super easy and seamless

05 May 2026

Best sales team in the UK! Pleasant experience throughout, the whole experience was flawless, very friendly staff and very knowledgeable. Thank you HJ NW!

03 May 2026

Im very happy with the whole experance of buying my new car

02 May 2026

The experience from start to finish was exceptional.

30 April 2026

Great service listened to my needs

29 April 2026

Very friendly

See all reviews

21 April 2026

Lee and Les couldn't do enough to help me choose the right car for my needs. Both really lovely and helpful.

20 April 2026

Excellent service. It was a very enjoyable and exciting process, especially the reveal of my car on collection. Very friendly staff, a special thanks to Les. The manager even took time to thank us for purchasing a mini, nice touch :).

19 April 2026

Excellent service

08 April 2026

Superb customer service from Kelly at all stages.

07 April 2026

Great service from Cherise .She was very efficient , thorough and helpful as well as being extremely pleasant.

03 April 2026

Had an issue with cherished number transfer

02 April 2026

Fantastic service

01 April 2026

Sales executive Cherise stayed in touch throughout the whole process and made collecting a special experience with an unveiling ceremony!

31 March 2026

Service by your staff very good

27 March 2026

Kelly was amazing,explained everything in detail

31 May 2026

The service manager at Llandudno Junction - TERRY kept me informed throughout the day during the servicing of my car. I was treated with professionalism and curtesy through out.

29 May 2026

EVERYTHING FINE AND NO COMPLAINTS!

28 May 2026

Efficiency of the staff particulary the Service Manager

27 May 2026

Mini road assistance were outstanding, sales department at the garage, not so good

27 May 2026

Polite, friendly, efficient, happy to answer questions.

22 May 2026

After receiving a phone call to inform me my car was ready, I waited in the show room for approximately 10 minutes before someone actually acknowledged my presence despite several workers hanging around talking amongst themselves.

20 May 2026

Great staff, pleasant sitting/waiting area, great service, delicious hot chocolate from the drinks machine (free). Decent TV, very comfortable chairs.

20 May 2026

Friendly, informative and professional service. Video feedback of service/MOT is really good idea.

20 May 2026

Great service from start to finish- Apryl Davies was excellent and communicated all the way through the process .. thank you

20 May 2026

Just good

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20 May 2026

Prompt attention and friendly staff. Coffee and biscuits very welcome too. Excellent service and nicely cleaned car to travel home in. Thanks for all.

19 May 2026

Quick Service

17 May 2026

Comfortable chairs with coffee and drinks available whilst waiting. Clean and tidy. Friendly staff.

16 May 2026

Staff wery helpful

16 May 2026

It was all plush and nice, with a warm welcome from a lovely lady at the front desk.

16 May 2026

Efficient & helpful

14 May 2026

Always excellent service. Lewis was very helpful.

12 May 2026

See below. No mini report was done this time.

09 May 2026

Service was good and staff very attentive. Unfortunately the bonnet was slightly scratched.

05 May 2026

Knew exactly what was happening throughout

03 May 2026

Terry at Mini provided outstanding customer service from start to finish and was friendly, knowledgeable, and genuinely attentive to my needs, making the whole experience smooth and stress-free. Terry took the time to explain everything clearly.

03 May 2026

Always satisfied with Halliwell jones and the staff. They always go above and beyond

02 May 2026

Drivers seat not put back to thr usual driving position also mirrors could not be used , i think i should have been advised before driving the car

02 May 2026

I specifically requested that my headlights be checked after both bulbs needed changing and I had difficulty fitting them. It says on the vehicle check form-checked, all ok, but on returning home, 1 bulb was not visible and clearly out of its casing.

29 April 2026

Great staff

28 April 2026

Everything went well from the girl on reception to when i got my nice clean Countryman back,and it passed the mot

26 April 2026

Excellent service

26 April 2026

Great service - from start to finish, overall a very positive experience.

25 April 2026

I have always had a great experience. This time it was a little off. I believe I had a service. Have left with a piece of paper that stated that my tyres may need to be replaced some time in the near future. I believe my service was nearly £500.

25 April 2026

I felt well looked after and it felt like everyone was being honest. I really appreciated the complimentary clean too!

21 April 2026

Excellent and professional customer service. All staff are a credit especially Terry always ready to help in any situation.

19 April 2026

Friendly staff

19 April 2026

Kept in the loop of when and where I would get my car back

14 April 2026

Friendly and helpful staff. Good service. Always a professional operation.

10 April 2026

Excellent service and was able to collect my mini around 5pm the same day. Terry Edwards is very kind and always ready to help and I give him ten out of ten. I have been with Halliwells for many years and would not go anywhere else.

06 April 2026

Confusion at first as to work requested when the appointment was booked. Clarification after a phone contact. Good result when work completed.

04 April 2026

I was surprised to find that the Mini showroom had been taken over by the BYD brand. It wasn't the same experience but I am always happy with the service by the Mini team.

04 April 2026

All good

02 April 2026

Because you were reasonable on price and performance.

30 March 2026

Always very helpful. Kept up to date with what needs doing. Car comes back washed and hoovered.

29 March 2026

No problems with our experience

29 March 2026

Booked in and repaired the day I called in to ask for help with a fault for my mini window and repaired fast!

29 March 2026

The booking process was smooth. But I was told that because a small part was not an official part it would not be covered under mini warranty. I was effectively told I must have replaced it at some point, even though I haven't had any parts changed

27 March 2026

Excellent customer service

26 March 2026

A tad disappointing that I wasn't informed prior to the fact that there was no driver to take me into town. I was by myself that day, therefore I had to wait in the the waiting area for 3.5 hours; I live over an hour away and did not arrange a lift.

25 March 2026

Always extremely pleasant and helpful. Fantastic service. In fact, UNBELIEVABLY good service!

24 March 2026

Excellent customer service and friendly staff. Lovely comfortable waiting area and good coffee. The showroom Host, could not do enough for me, she is lovely!

23 March 2026

We were attended to quickly at the service desk

23 March 2026

Had a parts request Dave in the parts department was a delight to deal with very knowledgeable

23 March 2026

Fantastic team

23 March 2026

The customer service at Halliwell jones I received as part of my recent service was excellent. The staff were friendly and the service felt personal. Nothing was too much trouble. I left feeling confident my car had been serviced to a high standard.

22 March 2026

Exemplary service

16 March 2026

Very helpful and kept me updated.

16 March 2026

Not as friendly now you have moved to the BMW building

15 March 2026

The only quarm I have is that I said I would wait for my car ,l sat in the waiting area when my car was ready I recieved a call which I missed because my phone was on silent ,instead of coming and telling me.

11 March 2026

Quite expensive fitting costs for windscreen wipers. Asked for the good wiper to be returned both verbally on handover and at online login, it wasn't.

11 March 2026

I had a great experience at Halliwell Jones. The team are friendly, professional and the service was completed efficiently as expected. Everything is clearly explained & I would definitely recommend this centre and will return in the future.

09 March 2026

Helpful. Polite.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Halliwell Jones North Wales.

Address

Ffordd Maelgwyn, Llandudno Junction, LL31 9PL

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

01492 562 444

Map

Areas served

Colwyn Bay as well as surrounding areas including Bangor, Prestatyn, Llandudno and Holyhead

View map

Address

Ffordd Maelgwyn, Llandudno Junction, LL31 9PL

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:CLOSED

Phone

01492 562 444

Map

Areas served

Colwyn Bay as well as surrounding areas including Bangor, Prestatyn, Llandudno and Holyhead

View map