OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
102 ratings and 63 comments received in the last 90 days.
01 April 2025
No issues from initial appointment to collection of our new Mini.
31 March 2025
High level of personal attention
29 March 2025
Very pleased I was given lots of help and advice and Andrew was very patient going through the mini profile system so that I understood how to use it
29 March 2025
Clear helpful explanations of the new technology
28 March 2025
Great staff. Saw to our every need. Competent and confident. Made me feel good.
23 March 2025
Lewis was friendly, professional and extremely helpful, kept me informed by email about delivery etc.When i picked up the car he explained everything, retained my personal number,connected my phone etc these make Mini experience extra special.
20 March 2025
The whole experience was very smooth and pleasant! So glad I part exchanged my very old mini
18 March 2025
There were absolutely no issues at all, everything was dealt with very smoothly by Andrew Richards at Halliwell Jones. Nothing is any trouble & he is always there into offer assistance or deal with any questions etc.
18 March 2025
Super friendly staff and made to feel very welcome
21 April 2025
Kept informed throughout the day.
20 April 2025
The basic service was fine. The cost of the mini service is outrageous at almost £700. The week before bringing the mini in for the service, I carried out a similar service on one of my other cars. Using premium quality lubricants. That cost me £100
19 April 2025
Nice people helpful
17 April 2025
Staff are very helpful. Telephone call to explain what needs doing and the cost before proceeding. Whole process of dropping off and collecting is very smooth.
14 April 2025
Exceptional service
12 April 2025
No problems
12 April 2025
Very efficient service
12 April 2025
We were told the car would be given a complimentary wash and valet. This did not happen. When we phoned in we were also told my car needed a full service which we booked with an MOT. When we arrived we were told it only needed a partial service.
11 April 2025
Sorted the recall issue within a few hours.
10 April 2025
As previous message I had to return for technician to complete problem.
04 April 2025
See above.